Frequent questions

To carry out a return, we ask you to follow the following steps:

1. Products must be returned within 14 days of receiving your order.
2. Make sure the products are in their original condition, unused, and that all labels remain attached.
3. Refunds will only be made through the original payment method used when placing the order.
4. If you have placed separate orders, they cannot be returned as one. We recommend that you avoid combining orders, as this could delay the refund process.

For returns, the costs must be assumed by the customer.

*To manage a return, please write to us at pedidos@iconicasglow.com or directly through the contact page, indicating the reason for your query

At ICÓNICAS, we value our customer satisfaction and want to make sure that every shopping experience is a positive one. If you have any questions or require assistance during the return process, please do not hesitate to contact us. We are here to help you at all times.

We want to inform you that once you have pressed the "place order" button, we will not be able to make changes to your request, this includes the following options:

1. Change the selected item or size.
2. Modify the delivery or billing address.
3. Add additional items to your order.
4. Change the selected shipping method.

*It is important to note that if you provide an incorrect address at checkout, we will not be responsible if your order is lost. Additionally, we will not be able to offer refunds or replacements for this order.

At ICÓNICAS, we strive to provide an efficient and satisfactory service in each transaction. Therefore, we recommend that you carefully review all the details of your order before proceeding with the confirmation.

If you have any questions or concerns about your order, we will be happy to help you. Please do not hesitate to contact us to resolve any questions you may have.

We understand that you are still waiting for your refund, and we know how frustrating this can be. We want to inform you that our returns team may require up to 21 BUSINESS DAYS to process the return (excluding weekends and holidays).

If the status of your return shows that it has already been delivered, we ask for your patience, as our returns team will contact you via email once the return has been processed, to confirm the refund. If you need to contact our Customer Service to inquire about the status of your return, we ask that you include the following information in your message:

1. Proof of shipping (such as a receipt) showing that you have made the return.
2. The return tracking number.
3. Your corresponding order number.

With these details, we will be able to provide you with faster and more effective assistance. We assure you that once we receive all the necessary information, we will contact you as soon as possible.

We apologize for any inconvenience this may cause and appreciate your understanding. Our team works hard to process all returns as quickly as possible to ensure that you receive your refund without unnecessary delay.

If you have any other questions or need further assistance, please do not hesitate to contact us . We are here to help you at all times.

We are very sorry that you received a wrong item. At ICÓNICAS, we strive to provide a quality service, and we understand how important it is to receive the correct product that meets your expectations.

Therefore, we ask that you contact us immediately at pedidos@iconicasglow.com and provide the following information to ensure we resolve it quickly and efficiently:

1. Your order number corresponding to the affected order.
2. The name of the item you expected to receive but didn't get.
3. The name of the item you received instead of the one you ordered.
4. Please attach a clear photograph of the item you received, making sure the logo is visible on the image.

Once we have received all this information, our Customer Service team will work on the solution as a priority, looking for the best option to solve the problem and guarantee that you receive the correct product.

We apologize for any confusion or inconvenience this may have caused, and appreciate your cooperation in helping us resolve the issue efficiently. We are committed to providing you with a satisfactory shopping experience and we hope to correct this situation as soon as possible.

We are very sorry that you received a defective item. We want to help you resolve this situation as quickly and effectively as possible. Please, send us the following information through pedidos@iconicasglow.com :

1. Your order number corresponding to the affected order.
2. The name of the defective item you received.
3. Attach photographs showing the following:

• the defect of the item, making sure the picture is clear and detailed.
• A full-length photograph of the affected item.
• The image of the ICONIC logo and label on the article.

Don't worry about physically sending us the defective item at this time; you just need to keep the item until we contact you.

Our Customer Service team will work quickly to assess the situation and find the best solution for you. Our goal is to make sure that you receive an item in perfect condition and that you are completely satisfied with your purchase.

We apologize for any inconvenience this may have caused and appreciate your cooperation in the resolution process. If you have any other questions or need further assistance, please do not hesitate to contact us . We are here to assist you at all times.